BY ACCESSING AND USING THIS WEBSITE OR BY MAKING A PURCHASE, YOU AGREE TO THE FOLLOWING POLICIES.  PLEASE READ THEM CAREFULLY.  THESE POLICIES MAY BE UPDATED OR CHANGED AT ANY TIME WITHOUT NOTICE OTHER THAN POSTING ON OUR WEBSITE.  IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE OUR WEBSITE OR MAKE A PURCHASE. IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS AND CONDITIONS, PLEASE CONTACT US.

Precedence:

The policies below take precedence over all other representations including, but not limited to a) those made on this or other websites; b) representations made in printed materials; and c) representations made by our employees or agents.

Return Policy:

Notification of return must be made within 24 hours of receipt of merchandise, and must be shipped back to Superior Displays within 2 business days. Returns ONLY accepted with customer's notice of return in advance, and that notice must be given within 24 hours of merchandise receipt. No returned items will be accepted without a Return Authorization Number. The customer is responsible for all return freight charges. Returns are only accepted on items that can resold in an "as-new" condition with all related packing material included....

Table covers of any kind (printed or un-printed), are not returnable because each table throw is custom made at the time of the order.

Graphic orders (of any kind) are all custom, and are not returnable.

There is a 20% restock fee and no freight charges will be refunded. Refund will be made within 10 business days of the return of the merchandise to Superior Displays (in the original UN-USED condition it was sent in), and confirmed by our accounting department with a Return Authorization Number.

Please note: Merchandise damaged in shipping either to or from the customer will require a claim to be filed by that customer with the shipping carrier used (UPS, Fed Ex, DHL, etc.) and will not be the responsibility of Superior Displays.

Payment:

One full payment only (no partial payments accepted). Credit cards (such as Visa, Master Card, Discover, and American Express) are preferred. Checks and money orders welcome. If paid by check, the order will be processed as soon as the check is cleared by the bank. All charges will show up on your statement as originating from First Light Color. Any denied charges or chargebacks will be treated similar to an NSF (Non-Sufficient Funds) Check and a minimum $50 (US) service fee will be applied. For further details on our chargeback abuse policy and associated fees or actions, please read below:

Chargeback Abuse Policy

Purchases will appear on your credit/debit card statement as “First Light Color”. You agree not to file a credit card or debit card chargeback with regard to any purchase and instead abide by the dispute resolution procedures outlined below. In the event that you breach this agreement and file a chargeback, upon a resolution in our favor of the chargeback by either the credit card issuing bank, the credit card processor or by VISA or MASTERCARD, You agree to reimburse us for any costs incurred in researching and responding to such chargeback, including—without limitation—our actual costs paid to the credit card processor or our banks, other third parties, and the reasonable value of the time of our employees and owners spent on the matter, as determined in our discretion in good faith. You further agree that all dispute resolution procedures below will be deemed waived by you, and that these amounts will be added to the original amount of the order, and that this total amount will then be immediately due and payable. If your chargeback is upheld, you agree to pay all of the same costs, in addition to the original purchase price, but we will use the dispute resolution procedures below to confirm and collect such amounts.

In the event that a chargeback is placed or threatened on a purchase, we also reserve the right to report the incident for inclusion in chargeback abuser database(s) of our choosing and in our sole discretion. The information reported will include name, email address, order date, order amount, IP address, full address, and phone number. Being listed on such databases may make it more difficult or even impossible for you to use (any of) your credit card(s) on future purchases with us or other merchants. Chargeback abusers wishing to be removed from the database shall make payment to us for any outstanding amount owed to us + $50 for processing and handling by wire transfer or such other means as we may require.

Turnaround Time:

Our typical turnaround time, from receipt of accepted print-ready file, is 2 weeks (10 business days). Orders with less than a 5-day turnaround will be considered a "rush" job, and will be shipped standard overnight and billed as such.

Please note: For those rush jobs where Superior Displays has only one chance to fully produce the graphics, two options are available:

   a) The Graphics will not be guaranteed
   b) By paying a 50% up-charge, the job will be guaranteed.

In most cases, this applies to all jobs with a turnaround of less than 2 business days.

Graphic Prices and Design Fees:

Digital Graphic prices are based on receiving art files that are print ready. All modification to files that are not print ready, is billed out at $75.00/hour. There is a $35.00 minimum charge (for design time) on all files that are not print ready.

File Archiving:

All project files are stored. Three months after the completion of the project they are archived at no charge. The charge for retrieving an archived file, copying that file to a disk, emailing or FTP'ing the file to either you or a third party is $75.00 plus the cost of the storage media and shipping (if applicable).

Please note: Our archiving services are performed as a courtesy for re-printing reasons. Superior Displays cannot be held liable for file corruption or loss. Please keep backed-up copies of all your original artwork.

Proofs:

Our proofing service is designed to ensure that we are providing the highest quality product. For the proof service to function most efficiently, we request that you and/or your client review the proof and provide Superior Displays with approval as quickly as possible. Your rapid attention and approval will provide satisfactory production time, ensuring the best trade show display graphics possible.

Proofing Fees:

All printed proofs are $25.00 each on print jobs less than $300.00. On print jobs over $300.00 the 1st printed proof is at no charge. All additional printed proofs are at $25.00 each. All printed proofs shipped at customer's expense.

All e-mailed (digital) proofs are $20.00 each on print jobs less than $300.00. On print jobs over $300.00, the 1st emailed proof is at no charge. All additional emailed proofs are at $20.00 each.

Please note: Digital proofs must be viewed on a color calibrated monitor in order to ensure color accuracy. Digital proofs will only be as accurate as the device they are being viewed on. To get started learning more about monitor calibration, click here, or here.

File Correction:

If, prior to production, we discover an error in your file, we will contact you, and with your permission make every effort to correct your file. All changes and corrections to customer supplied electronic originals will be billed at an hourly rate of $75.00 (US) per hour.

How to Supply Your Graphics to Superior Displays:

File Transfer over the Internet using FTP:
You may upload your files with any common FTP Client program such as Fetch, CyberDuck, WSFTP, CuteFTP, SmartFTP, etc. In your FTP Client program, simply choose to make a new connection (in most programs they do this automatically when you first launch them) and you are presented with 3 input boxes; one for the server name, one for a user name, and one for a password.

In order to connect to Superior Displays server please use the following settings:

SERVER NAME: ftp://superiordisplays.com/
USER NAME: graphicsuser (*NOTE: If you just leave this blank, you can still upload.)
PASSWORD: tradeshow101 (*NOTE: If you just leave this blank, you can still upload.)

Now just browse to the file you want to upload from your computer and click "Upload" in your FTP program. Depending on the program used, the interface or wording used for uploading files will vary slightly. Most allow you to simply drag and drop your files directly into the window to upload them, others may have a different interface requiring you to use an "explorer-style" file browser to locate the file on your hard drive, select it, and then click "Upload". Please see the user documentation that came with your FTP Client Program for specific details.

* Please title the files with your project name, company name, invoice number or order number so we can associate the file with your company.

* Please note: If your file is over 750 MB, call us at 1-800-351-1405 and we will set up your own FTP account for you so that we can be certain your upload does not time out or exceed any quota limitations placed on our general-use FTP space.

Send your Artwork on CD or DVD:
Due to the large file sizes associated with most tradeshow graphics, the most common and practical way to submit your artwork to Superior Displays is on a CD or DVD disk. If you are sending your disk through the regular US Postal Service, please send it to:

Superior Displays
P. O. Box 127
Fall Creek, WI 54742

If you are shipping the package using FedEx, UPS, DHL or any other shipping company, Please send it to:

Superior Displays
112 North State Street
Fall Creek, WI 54742

* Please clearly label the disk with your project name, company name, invoice number or order number so we can associate the package with your company.

Sending Your File via Email:
In some cases with smaller files (under 5MB) such as EPS files for logos or vector-based art for screen printing, you can email the file directly to our sales department. Simply click the following link to open up a new email.

Send Email to: SALES@SUPERIORDISPLAYS.COM

* Please clearly state in the subject line of your email; your project name, company name, invoice number or order number so we can associate the email with your company.

Still Have Questions? Give Us a Call:
If you have any questions or need to make special arrangements, please don't hesitate to call us toll free at: 1-800-351-1405. Our friendly customer server representatives are waiting to help you.