BY ACCESSING AND USING THIS WEBSITE OR BY MAKING A PURCHASE, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS.  PLEASE READ THEM CAREFULLY.  THESE TERMS AND CONDITIONS MAY BE UPDATED OR CHANGED AT ANY TIME WITHOUT NOTICE OTHER THAN POSTING ON OUR WEBSITE.  IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE OUR WEBSITE OR MAKE A PURCHASE. IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS AND CONDITIONS, PLEASE CONTACT US.

Precedence:

The policies below take precedence over all other representations including, but not limited to a) those made on this or other websites; b) representations made in printed materials; and c) representations made by our employees or agents.

Return Policy:

Notification of return must be made within 24 hours of receipt of merchandise, and must be shipped back to Superior Displays within 2 business days. Returns ONLY accepted with customer's notice of return in advance, and that notice must be given within 24 hours of merchandise receipt. No returned items will be accepted without a Return Authorization Number. The customer is responsible for all return freight charges. Returns are only accepted on items that can resold in an "as-new" condition with all related packing material included....    Displays that have been used are not returnable.

Table covers of any kind (printed or un-printed), are not returnable because each table throw is custom made at the time of the order.

Displays that are custom ordered and custom manufactured will be handled on an individual basis depending on the customization and resale ability of the display.  Some custom displays are not returnable.

Graphic orders (of any kind) are all custom, and are not returnable.

There is a 20% restock fee and no freight charges will be credited.  Credit to account  will be made within 10 business days of the return of the merchandise to Superior Displays (in the original UN-USED condition it was sent in), and confirmed by our accounting department with a Return Authorization Number.

Please note: Merchandise damaged in shipping either to or from the customer will require a claim to be filed by that customer with the shipping carrier used (UPS, Fed Ex, DHL, etc.) and will not be the responsibility of Superior Displays.

Payment:

One full payment only (no partial payments accepted). Credit cards (such as Visa, Master Card, Discover, and American Express) are preferred. Checks and money orders welcome. If paid by check, the order will be processed as soon as the check is cleared by the bank. All charges will show up on your statement as originating from First Light Color. Any denied charges or chargebacks will be treated similar to an NSF (Non-Sufficient Funds) Check and a minimum $50 (US) service fee will be applied. For further details on our chargeback abuse policy and associated fees or actions, please read below:

Chargeback Abuse Policy

Purchases will appear on your credit/debit card statement as “First Light Color”. You agree not to file a credit card or debit card chargeback with regard to any purchase and instead abide by the dispute resolution procedures outlined below.  In the event that you breach this agreement and file a chargeback, upon a resolution in our favor of the chargeback by either the credit card issuing bank, the credit card processor or by VISA or MASTERCARD, You agree to reimburse us for any costs incurred in researching and responding to such chargeback, including—without limitation—our actual costs paid to the credit card processor or our banks, other third parties, and the reasonable value of the time of our employees and owners spent on the matter, as determined in our discretion in good faith. You further agree that all dispute resolution procedures below will be deemed waived by you, and that these amounts will be added to the original amount of the order, and that this total amount will then be immediately due and payable. If your chargeback is upheld, you agree to pay all of the same costs, in addition to the original purchase price, but we will use the dispute resolution procedures below to confirm and collect such amounts.

In the event that a chargeback is placed or threatened on a purchase, we also reserve the right to report the incident for inclusion in chargeback abuser database(s) of our choosing and in our sole discretion. The information reported will include name, email address, order date, order amount, IP address, full address, and phone number. Being listed on such databases may make it more difficult or even impossible for you to use (any of) your credit card(s) on future purchases with us or other merchants. Chargeback abusers wishing to be removed from the database shall make payment to us for any outstanding amount owed to us + $50 for processing and handling by wire transfer or such other means as we may require.